Frequently asked questions
Answers to what homeowners and property managers ask us most.
Services
How often should my furnace and air conditioner be serviced?
Once a year for each is the usual guidance: the furnace in fall before heating season, the AC in spring before it gets hot. A tune-up includes an inspection and a system performance check. We offer seasonal furnace and AC tune-ups and maintenance plans.
Is it better to repair or replace an old furnace or AC unit?
It depends on the age of the unit, the cost of the repair and how often it has broken down. A single small repair on a system that has run well usually makes sense. Repeated repairs on an older system often point toward replacement. We give you the options and an upfront price for each.
Why is my AC running but not cooling the house?
Common causes include a dirty air filter, a frozen coil, low refrigerant or a failing component outside. Replacing the filter is a safe first check. If the air is still warm, turn the system off and call us at (513) 889-2399 so we can diagnose it.
Is a heat pump a good fit for a home in this climate?
Heat pumps heat and cool from one system, and many homes in Southwest Ohio use them. Whether one suits your home depends on the house, the ductwork and your current equipment. We can look at your setup and tell you plainly.
What can help with dust, allergies or humidity in my home?
We install air purifiers and humidifiers as part of our indoor air quality work. Which one helps depends on the problem, so tell us what you notice and we will recommend from there.
Company
Do you work on both homes and businesses?
Yes. We service residential systems and commercial equipment including rooftop units, and we offer planned commercial maintenance. We also work with property managers on furnace repair, AC repair, system replacement and thermostat service.
What are your Ohio and Kentucky license numbers?
Yes. Our Ohio license number is 49515 and our Kentucky license number is HM06710.
How does your pricing work?
We believe in upfront, honest pricing with no hidden fees or surprises. Every quote is customized to your home's needs.
What if I'm not happy with the work?
Tell us. We don't consider a job done until you are 100% satisfied, and we will work with you to get it right.
Area
Which towns do you serve?
We are based in Hamilton and serve Fairfield, Liberty Twp, West Chester, Middletown, Oxford, Mason and Cincinnati. We also serve Lebanon, Loveland, Milford, Franklin, Maineville and Trenton in Ohio, and a number of Northern Kentucky towns including Covington, Newport and Florence.
Scheduling
How do I schedule service or request a quote?
Call (513) 889-2399 or send the quote form on our site. Tell us whether it is a furnace or A/C and how you prefer to be contacted: call, text or email.
What are your hours?
We are open Monday through Friday, 9am to 5pm, and closed Saturday and Sunday. If you have an emergency HVAC repair, call us at (513) 889-2399.